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FREQUENTLY ASKED QUESTIONS

A clearer course ahead.

Straightforward answers for the moments before you set sail.

A LITTLE CLARITY

Your questions,
thoughtfully answered.

A little guidance for a more confident journey.

Is this the official Holland America Line website?+

No. Holland America Cruises is an independent cruise-planning service. We are not the official Holland America Line website and do not claim authorized-agent status.

How can I discuss a cruise?+

Call +1 (833) 912-2268 or contact us on WhatsApp. Our hours are Monday–Sunday: 7:00 AM–11:00 PM EST.

Can I request a specific ship or itinerary?+

Yes. Tell us your preferred destination, ship, travel dates, and party size. Sailing schedules, fares, and availability must be confirmed with the cruise operator before any booking.

Does the quote form make a reservation?+

No. The form helps you organize your preferences on your own device. It does not transmit or store requests, process payment, send an email, or create a reservation. Contact us directly to discuss your plans.

What is the cancellation and refund policy?+

Cancellation charges and refund eligibility depend on the cruise operator, fare, supplier terms, and timing. Review the applicable terms before paying. We do not promise refunds or penalty-free cancellations.

Are travel documents and insurance required?+

Travel-document requirements depend on your citizenship and itinerary. Check current government and operator guidance. Consider travel insurance and review its coverage, exclusions, and purchase conditions.

THE WORLD IS WAITING

Let’s find your next extraordinary journey.

Connect with a Reservation Expert and start planning something unforgettable.

Monday–Sunday: 7:00 AM–11:00 PM EST